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<strong>What can we help you with?</strong>

What can we help you with?

Browse our helpful support articles by category below.


Can I use a Streaming Device With an Older TV?

If your older TV has an HDMI port, then yes, you can use a streaming device with it


Can Someone Help me get my Streaming Device set up?

If you are a current Metronet customer and need help, please call 877-407-3224 and ask about our White Glove Installation


Do I Need a Separate Streaming Device for Each of my TVs?

If you only watch one TV at a time, you can move your streaming device from one TV to another, but if you have TVs in use in two rooms at the same time, then you will need a device for each one


Do I Need a Smart TV to Stream Video?

No, a Smart TV connects to the Internet to get a signal for your movies and TV shows


How can I Stream Shows on my Streaming Device or Smart TV?

When you want to watch shows on your streaming device, you have to subscribe to the streaming service (either the channel or the streaming service such as Netflix), then download the app to your device, open it and sign in, and then select the show you want to watch


If I Buy a Streaming Device (Such as an Amazon Fire TV Stick or Roku), is That a One-Time cost or do I Have to Pay Annually?

The devices themselves are a one-time cost


What is a Streaming Device?

A streaming device, is a piece of equipment that takes the streaming content from the Internet and plays it on your regular TV


Will I Still Need my Cable TV Box?

No, you do not need a cable tv box to stream video