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<strong>What can we help you with?</strong>

What can we help you with?

Browse our helpful support articles by category below.

INSTALLATION PREPARATION

Do I Need to be On-Site for the Installation? How Long Will it Take?

Someone, including any vendors (if you are a business), age 18 or older will need to be available on the day of installation

INSTALLATION PREPARATION

Metronet Certified Home

Our Commitment to You Metronet takes pride in our industry-leading customer satisfaction

INSTALLATION PREPARATION

Set up Autopay and get a $25 Account Credit!

  Simply sign up for automatic payments using a checking or savings account!  It's super easy to do - here's how: Login to your myMetronet Portal at www

INSTALLATION PREPARATION

Should I Cancel my Existing Service?

If you are keeping your same phone number, Metronet will work with your current provider to assume your telephone number

INSTALLATION PREPARATION

Should I do Anything to Prepare?

If you’re a business, and a phone vendor or IT vendor is recommended or required, it is the responsibility of the business owner to contact their vendor

INSTALLATION PREPARATION

What if I Have to Reschedule?

Switching your phone service requires coordination between your current phone provider and Metronet