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Why Can't I Access my Bill Online?

Recently, we upgraded our Internet security standards in order to better protect our customers. In doing this, some customers with older versions of Internet browsers may have trouble accessing secure Metronet sites.

If you are using Firefox, Chrome, or Safari, please upgrade to the latest version of the browser to ensure you are able to access secure Metronet sites. If you are using Internet Explorer, you may upgrade to the latest version or enable the below settings if using Internet Explorer 10 or below:

  1. Select Tools > Internet Options.NOTE: Depending on your IE settings, the Tools menu may be a gear icon in the upper right-hand corner.
  2. Go to the Advanced tab.
  3. Scroll down to the Security section.
  4. Locate and check “Use TLS 1.2”.
    If your browser has additional TLS options, such as “TLS 1.1” and “TLS 1.0”, these should also be selected.
  5. Then, press the OK button.