At Metronet, we take the safety of our customers very seriously. With the rise in identity theft and utility scams, we have implemented increased efforts to help protect you even further.
We recently introduced our latest safety measure called, Where’s My Tech (WMT). WMT notifications begin when you make an appointment for one of our trained technicians to visit your home. You’ll get a notification of that appointment via your communication preference (text or email), and you'll be able to track your tech right to your doorstep.
Where’s My Tech? allows you to be confident that you are opening your door to a legitimate, highly-trained Metronet technician. Where’s My Tech? has the following features to make sure that you are confident in each service visit:
- Specific arrival time
Where’s My Tech? allows you to track the assigned technician as they move about the service area and navigate to your doorstep. This gives you the confidence you need to know who you are welcoming into your home.
- Photo and identification of technician
On the day of your appointment, the WMT notification will clearly display the name and photo of the Metronet technician scheduled to visit your home, allowing you to easily identify who will be arriving for your service appointment.
Where’s My Tech is available now to all Metronet customers in all markets. When you schedule an in-home repair or service call, please confirm with your Metronet customer care or technical support representative that your contact information is updated and that your communication preference indicates that you are opted-in to receive WMT notifications.
Keep in mind that anytime a Metronet technician visits your home or is working in your service area, they will be in clearly marked Metronet vehicles and wearing Metronet-branded uniforms. These added safety checks will help you to ensure that you do not fall victim to a utility scam.
If you ever receive a visit or call from Metronet that you believe to be fraudulent, contact our customer care or technical support teams at 877-407-3224 to confirm that the encounter is legitimate.