As a valued Metronet customer, we want you to feel safe asking for help if you run into problems with your service or have questions about your service or equipment. When questions or concerns arise, the best way to resolve them is by contacting our 24/7 technical support team. A friendly, knowledgeable technical support associate is available to you via online chat, email, or by phone at (844)-692-6184. Metronet offers a quick response time, and you may also submit an online request for assistance with your Metronet services.
Scams do exist and many of the individuals perpetuating these scams prey upon customers of utility services. Please follow these tips to ensure you are always connecting directly with Metronet during customer care calls or technician visits to your home.
What You Should Know Before a Technician Visits Your Home
Our service technicians will have the appropriate equipment with them to fix your service, and they will never show up to your home unannounced. Our technicians are highly trained and they continually practice their service skills in a real-world environment at Metronet University. They are well-versed in all things technical support related, including understanding fiber optics installation and repair, proper equipment handling, and other safety measures. Your technician will never ask for private information like your social security number, bank information, or date of birth.
At Metronet, we provide our customers with all the tools they need to ensure the services they purchase are installed and operating properly. Our technicians will come to your home to make sure the area is prepared for service set-up during a site survey. The site survey is performed by our local technicians, and they are done to ensure you have the best, most compatible equipment to get and keep your services running. Our technicians are trained in detailed, practical, and real-world scenarios, so you can rest assured you are in good hands.
When you contact Metronet customer care or technical support, we will not ask for any private or personal financial information. You will be simply asked to verify the contact information we have on file in order to determine you are our customer, and no one is impersonating you to obtain account information. If you receive an unsolicited phone call or visit from someone claiming to be a Metronet employee, you may always verify their identity by contacting customer care at 877-407-3224. Your safety is a top priority at Metronet.