***IMPORTANT NOTICE ABOUT ACP***
On January 11, 2024, the Federal Communications Commission (FCC) announced the potential end of the Affordable Connectivity Program (ACP).
Unless Congress approves additional funding for the ACP, the program is expected to run out of funds in April 2024. Please note that the Affordable Connectivity Program will stop accepting new applications and enrollments on February 7, 2024. To receive the Affordable Connectivity Program benefit through Metronet, Consumers must be approved and enrolled in the program by the end of Metronet’s business day at 6:00 PM ET on February 7, 2024.
For more information, please visit https://www.fcc.gov/acp.
You may be eligible for up to $30 off your internet service!
Metronet is committed to supporting our communities and keeping everyone connected through our fast, fiber internet. We are proud to support the Federal Communications Commission’s Affordable Connectivity Program (ACP) to help qualifying households pay for internet service. The new ACP replaces the Emergency Broadband Benefit Program (EBBP).
Find out if you qualify for the Affordable Connectivity Program!
Step 1: Apply for Eligibility
Check to see if you qualify to receive a monthly ACP credit and get verified HERE.
Step 2: Claim Your Benefit
Eligible households can save on new and existing internet plans.
Call us with your verifier number at (855) 806-7324.
Frequently Asked Questions
How much is the benefit?
Eligible households will receive a credit of up to $30 a month towards their internet service, only one benefit is available per household.
Who is eligible for the ACP?
Customers can check to see if they qualify at ACP Benefit. One member of the household must meet one of the following criteria to participate:
- Has an income that is at or below 200% of the federal poverty guidelines;
- Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline;
- Participates in Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal TANF, or Food Distribution Program on Indian Reservations;
- Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-2020, 2020-2021, or 2021-2022 school year;
- Received a Federal Pell Grant during the current award year
In what States is ACP available for Metronet Customers?
Florida, Illinois, Iowa, Indiana, Kentucky, Michigan, Minnesota, North Carolina and Ohio. Other states may be added in the future.
Visit the Affordable Connectivity Program website for more information.
Consumers may file a complaint against its provider regarding the Affordable Connectivity Program via the Federal Communications Commission’s Consumer Complaint Center by visiting https://consumercomplaints.fcc.gov/hc/en-us or by calling (888) 225-5322.
*The Affordable Connectivity Program (ACP) is a program created by Congress and implemented by the Federal Communications Commission (FCC) to assist eligible households to pay for internet services. Eligibility is determined based on ACP rules. Eligible households must use the service to keep the subsidy and in the event the customer has (30) consecutive days without any internet usage, the customer may no longer be eligible to receive the subsidy. Eligible households may receive the program benefit from any participating provider and may transfer the benefit to another provider at any time. Offers do not include taxes and fees. Additional installation fees may also apply. Regular rates apply upon service suspension, cancellation, downgrades, or ACP conclusion. In the event that ACP is discontinued and the FCC announces an end date, you will be charged the undiscounted rate if you continue to receive service after the end date.