Fiber
From Sixty to ZeroWhat to do when your fiber-optic system fails.

Metronet’s lightning-fast fiber speeds have reliability that’s unmatched, but occasionally, issues do occur that can take your speeds from super-fast to zero.

When those happen, here are some lightning-fast tips to get your system back up and running quickly:

Reboot

Great news—many instances can be resolved by a simple reboot. Simply disconnect your Metronet equipment from the wall outlet, leave it disconnected for 10 seconds and then reconnect. It’s simple and if you still have questions, we even made an instructional video for you.

Ask for Help

If your system still doesn’t work properly after a reboot, please contact our 24/7 technical support team. We are available to you via online chat, customer_service@Metronet.com, or by calling (877) 407-3224. Don’t worry, we have a lightning-fast response time to issues and we will get you back up and running quickly.

Hands Off

After your initial reboot, please do not try other technical troubleshooting on your own equipment and never open your hardware for any reason. If further measures are needed, our helpful customer service technicians will guide you through that process.

Service disruptions are never convenient but having up-to-date information can lessen those burdens. Visit your myMetronet customer portal and sign up to receive updates via email and text. We have a step-by-step guide to that simple process available.

Remember, Metronet is always ready to help you make the most of your 100% fiber phone, internet and television services. If you are experiencing issues with any of your Metronet services, simply visit Metronet Support, where you will find handy guides and videos to get you through any issue. When those don’t work, we promise to work as quickly as we can to bring your fiber speed back so you can get back to doing what is important to you.