$100 Amazon.com Gift Card With Purchase of 1 Gig or Higher Internet Plans. Offer ends 7/31/24.
<strong>What can we help you with?</strong>

What can we help you with?

Browse our helpful support articles by category below.

INTERNET SPEED

Do I Need a Static IP in Order to Access a VPN From Home?

Depending upon your company’s network structure, you should be able to connect to a VPN without needing a static IP

INTERNET SPEED

How can I Improve my Wireless Speeds?

Check out this brief, educational video about maximizing your internet speeds

INTERNET SPEED

How can I Test my Speed?

Test your internet speed by clicking HERE

INTERNET SPEED

I'm not Getting the Internet Speeds for Which I Signed up, What Should I do?

For accurate results, you must connect directly to your router using a network cable

INTERNET SPEED

What Does it Mean to Have Symmetrical Speeds?

Metronet provides symmetrical speeds to residential customers, making this one more advantage to being part of our 100% fiber-optic network

INTERNET SPEED

What is a Static IP and how do I add one to my Services?

A static IP address is an IP address that was manually configured for a device, versus one that was assigned by a DHCP server

INTERNET SPEED

When I do a Speed Test, Exactly What do the Numbers Displayed Mean?

The first number is your download speed or the speed at which you receive information

INTERNET SPEED

Where Will I Notice a Better Experience With 100% Fiber-Optic Speeds?

While using video streaming services such as Netflix, Hulu, and Amazon Prime