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<strong>What can we help you with?</strong>

What can we help you with?

Browse our helpful support articles by category below.

MISCELLANEOUS

811 Call Before You Dig FAQs

811 Call Before You Dig FAQs This article contains general information on locating your underground utility lines

BILLING

Affordable Connectivity Program (ACP)

 ***IMPORTANT NOTICE ABOUT ACP*** On January 11, 2024, the Federal Communications Commission (FCC) announced the potential end of the Affordable Connectivity Program (ACP)

CALLING FEATURES

Anonymous Call Rejection

Protect your privacy by rejecting calls from people who block their Caller ID information

CALLING FEATURES

Caller ID Delivery Block

Caller ID Delivery Block allows you to prevent your Caller ID information from being displayed on the phone you are calling

CALLING FEATURES

Caller ID Deluxe

Caller ID Deluxe allows you to see the name and phone number of the party calling you before you answer the phone

CALLING FEATURES

Call Forwarding Busy Line

If someone calls when you are on the phone (when your line is busy), Call Forwarding Busy Line automatically forwards incoming calls to another phone number

CALLING FEATURES

Call Forwarding No Answer

This feature redirects an incoming call to another phone number if the call is not answered before the phone rings four times

CALLING FEATURES

Call Hold

Call Hold allows you to place any incoming call on hold

CALLING FEATURES

Call Return *69 (Automatic Callback)

Call Return remembers the phone number of the last party who called your phone and can automatically redial it for you

CALLING FEATURES

Call Transfer

Call Transfer allows you to transfer the call you're currently on (the live call) to another phone number, like to a cell phone or to a friend’s house

CALLING FEATURES

Call Waiting

When you’re on the phone and someone else is calling you, Call Waiting will let you know with a clicking noise through your phone’s handset

CALLING FEATURES

Call Waiting with Caller ID

This feature notifies you of an incoming call while you’re on the phone, and it shows you the name and phone number of the caller

MISCELLANEOUS

Cancel Service

We know you have options and we truly appreciate your business

BILLING

Cancel Service

We know you have options and we truly appreciate your business


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