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<strong>What can we help you with?</strong>

What can we help you with?

Browse our helpful support articles by category below.

BILLING

Affordable Connectivity Program (ACP)

 ***IMPORTANT NOTICE ABOUT ACP*** On January 11, 2024, the Federal Communications Commission (FCC) announced the potential end of the Affordable Connectivity Program (ACP)

BILLING

Cancel Service

We know you have options and we truly appreciate your business

BILLING

Does Metronet Have Data Caps?

Metronet customers enjoy contract-free services and no data caps!  No kidding!

BILLING

I'm Moving. What do I Need to do to Transfer my Metronet Services?

Thank you for wishing to remain a Metronet customer in your new residence

BILLING

Quick Pay Your Bill

  Need to pay your bill quickly?  We want to make it quick and easy for you to do so

BILLING

Understanding Your Metronet Invoice

  You've had your Metronet services installed and you are up and running on our 100% fiber-optic network

BILLING

Understanding Your Metronet Taxes, Fees, and Other Charges

    Your Metronet invoice may include various taxes, surcharges, and fees

BILLING

Updating Your Online Banking Payee Information

    NOTE: This article only applies to Metronet customers who have received a letter or email about updating payment information

BILLING

Updating Your Online Banking Payee Information

    NOTE: This article only applies to Metronet customers who have received a letter or email about updating payment information

BILLING

What can I Expect on my First Bill?

Your first bill will be prorated

BILLING

What is Tech Assure?

Tech Assure covers any service calls or repairs to all Metronet-owned equipment

BILLING

What is the Technology Service Fee?

Our Technology Service Fee is a mandatory flat fee covering any service call, broken set-top boxes, router, or any other Metronet owned equipment

BILLING

Why Can't I Access my Bill Online?

Recently, we upgraded our Internet security standards in order to better protect our customers

BILLING

Why Does my Television Pricing Fluctuate?

Any increases in Metronet’s costs of providing Fiber TV services will be passed on to you in the month they are incurred without mark-up