Updated 3 months ago.
On occasion, Metronet runs temporary lines during installation or when completing repairs. Crews will bury the line as soon as possible. Weather permitting, our crews will bury your line within 14 business days. The following circumstances can slow down the line bury process:
Metronet works in conjunction with state locating utilities, such as Indiana811, JULIE, and Kentucky 811 to identify all underground gas, electric, and water lines in your yard. These utilities will be clearly marked with landscaping paint or a series of colorful flags in order to assist crews in determining the most suitable location to bury the line. Once the fiber is buried, property owners should remove the flags at their convenience.
If you have privately installed underground electrical lines, invisible dog fences, irrigation or sprinkler systems, etc., it is very important to notify us of these items. Metronet will provide flags for you to mark these items, or you can choose to use landscape-safe spray paint (not provided by Metronet). You may also report these items to us at metronet.com/cct by clicking the “Ask Questions” tab.
Did this article answer your question? If you need more help just chat with us online at metronet.com, connect with us on Facebook or X, or email us at customer_service@metronet.com.