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Power Cycle to Restore Services

Are you experiencing slow speeds or a disruption of service? Oftentimes, such issues can be resolved by simply power-cycling your equipment. It's easy to do!

Here are the step-by-step instructions to power-cycle your Metronet equipment:

  1. Disconnect your Metronet equipment from the power source (wall outlet).
  2. Keep disconnected for at least 10 seconds.
  3. After 10 seconds, reconnect the equipment to the power source.

If your services are still slow or disrupted after power-cycling, please contact the Metronet 24/7 technical support team by:
  • Chatting with us online at metronet.com
  • Calling our 24/7 technical support team at 844-684-0215