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<strong>What can we help you with?</strong>

What can we help you with?

Browse our helpful support articles by category below.

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811 Call Before You Dig FAQs

811 Call Before You Dig FAQs This article contains general information on locating your underground utility lines

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Cancel Service

We know you have options and we truly appreciate your business

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Chat With us at metronet.com

In an effort to provide the industry-leading customer service we are known for, you can now chat with a Metronet associate live on our website at www

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Customer Notifications by Text FAQ

Get assistance via text from Metronet using the following recognized text inputs: Text Description HELP Text HELP to get a How To Guide on our SMS logic, a link to our Support articles, and a number to our Customer Care team

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Email Settings and Server Information

Mail settings for mymetronet

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How to Transfer Metronet Tech Home To NRTC

Effective March 31, 2022, Metronet will be discontinuing the Metronet Tech Home products

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Illinois Area Code 10-Digit Dialing Requirement

Beginning February 24, 2023, customers in the 309 area code region may be assigned a number in the new 861 area code when they request new service or an additional line

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Metronet Customer Tools and Resources

  We are so thrilled to have you as part of the Metronet family

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Metronet Equipment Return Instructions

  Below are the equipment return instructions

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Metronet Unlimited Home Phone

  When I switch to Metronet’s Unlimited Home Phone, can I keep my home phone number?  Yes! We understand the importance of keeping the same home phone number you’ve had for, well, forever

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Minnesota 10-Digit Dialing Requirement

  In preparation for the new 924 area code, all customers located within the 507 area code region should prepare for 10-digit dialing

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Minnesota 10-Digit Dialing Requirement

  In preparation for the new 924 area code, all customers located within the 507 area code region should prepare for 10-digit dialing

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Power Cycle to Restore Services

  Are you experiencing slow speeds or a disruption of service?  Oftentimes, such issues can be resolved by simply power-cycling your equipment

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Referral Rewards Program

Share your Metronet joy with people you know - it’s simple and IT PAYS!   Introducing Metronet Referral Rewards