E911 DISCLOSURE

Please take a moment to review this important information about the limitations of emergency services available using our VoIP service. We are required by Federal law to obtain your affirmative acknowledgement that you have read and understand these limitations.

E-911 Disclosure

911 service – 911 service means functionality that allows you to contact emergency services, including, without limitation, police, and fire and hospital medical services. “Basic 911 Service” means the ability to route an emergency call to the designated entity authorized to receive such calls serving the Subscriber’s registered or user-provided address. With basic 911, the emergency operator answering the phone will not have access to the caller’s telephone number or address information unless the caller provides such information verbally during the emergency call. “Enhanced 911 or E911” means the ability to route an emergency call to the designated entity authorized to receive such calls, which in many cases is a Public Safety Answering Point (“PSAP), serving the Subscriber’s registered or user-provided address and to deliver the Subscriber’s telephone number and registered address information automatically to the emergency operator answering the call.

911 Services and MetroNet Customers

MetroNet supports E911 Services, where the PSAP is E911-capable, utilizing the wireline E911 network or third-party vendor to complete calls to an emergency service dispatcher.

Important Differences Between 911 Services Available from MetroNet and Traditional Providers of Wireline Telephony

You affirmatively acknowledge and understand that MetroNet 911 service is different in a number of important ways from 911 service delivered by traditional land-line phone system networks, as set forth below.

1. You will not be able to reach the correct emergency Service if you register an incorrect service address. If you register using an incorrect physical address and location of your equipment, your emergency calls may be routed to the incorrect emergency service provider. These emergency personnel may not be able to transfer your call or respond to your emergency.

2. 911 service will not be available to you if your telephone number and physical location do not correspond with each other. For example, if you live and use your MetroNet service in Evansville where the relevant area code is 812, but your telephone number has an area code of 212, a number associated with New York City, when you dial 911, you may not be able to reach any emergency personnel. Even if you do reach emergency personnel, you will not be calling the emergency personnel near your actual location (the Evansville caller may be calling emergency services located in New York) and the emergency personnel may not be able to transfer your call or respond to your emergency.

3. 911 service WILL NOT BE AVAILABLE AT ALL if you move your phone to a location other than your primary physical location registered with MetroNet. For example, if you were to move your phone from your residence which is listed as your primary physical location, 911 service may not be supported even if you remain in the same area code. If you were to dial 911, the call may not complete. Further, even if you did manage to be connected to a PSAP, the PSAP you would be connected to may or may not be the appropriate PSAP and the emergency personnel may not be able to transfer your call or respond to your emergency.

4. 911 Services will not be available to you if you fail to notify MetroNet of a change in your physical location.

5. 911 services will not be available to you in the event of an outage, degradation or other disruption of electric power at your location.

6. 911 service will not be available to you in the event of an outage, degradation or other disruption of your broadband Internet connection.

7. 911 service will not be available to you in the event of any other network outage not specified herein.

8. 911 service will not be available to you in the event of a suspension of your account as a result of nonpayment or other contractual breaches by you.

I acknowledge that:

(1) I understand the 911 limitations of MetroNet;

(2) I will inform members of my household and guests of the 911 limitations of MetroNet;

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